Privacy Policy

Last updated: November 08, 2025

At Lev, we are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, and shipping address when you make a purchase or create an account.
  • Payment Information: Payment card details are securely processed by our payment processor and are not stored on our servers.
  • Communication Data: Information you provide when contacting us or subscribing to our newsletter.
  • Usage Information: Details about how you use our website, including pages visited, time spent, and referring websites.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, products, and services
  • Send you marketing communications (with your consent)
  • Improve our website and customer service
  • Detect and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition of our business

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. For detailed information, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to processing of your information
  • Request data portability

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: admin@hellolev.com

Phone: +1 (514) 207-9500

Address: 5804 Côte Saint Luc Rd, Montreal, Quebec H3X 2G3