Terms of Service

Last updated: November 08, 2025

Please read these Terms of Service carefully before using our website or purchasing our products.

1. Acceptance of Terms

By accessing or using the Lev website and purchasing our products, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use License

Permission is granted to temporarily access the materials on Lev's website for personal, non-commercial use only. This license does not include:

  • Modifying or copying the materials
  • Using the materials for any commercial purpose or public display
  • Attempting to reverse engineer any software on the website
  • Removing copyright or proprietary notations from materials
  • Transferring materials to another person

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions and images. However:

  • Colors may vary slightly due to screen settings
  • We reserve the right to discontinue products at any time
  • Product formulations may be updated to improve quality
  • Availability is subject to change without notice

3.2 Pricing

All prices are in Canadian Dollars (CAD) unless otherwise stated. We reserve the right to:

  • Change prices without notice
  • Correct pricing errors
  • Cancel orders placed at incorrect prices

4. Orders and Payment

4.1 Order Acceptance

Your order is an offer to purchase our products. We reserve the right to:

  • Accept or decline your order
  • Limit quantities purchased
  • Refuse service to anyone
  • Cancel orders for any reason

4.2 Payment

Payment is processed securely through our payment processor. By providing payment information, you:

  • Authorize us to charge the total amount to your payment method
  • Confirm that you are authorized to use the payment method
  • Agree to pay all applicable taxes and fees

5. Shipping and Delivery

We ship to addresses in Canada and may expand to other regions. Please note:

  • Shipping times are estimates and not guaranteed
  • We are not responsible for delays caused by carriers
  • Risk of loss passes to you upon delivery
  • Additional customs fees may apply for international orders

6. Returns and Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. To be eligible:

  • Products must be returned within 30 days of delivery
  • Items must be unused and in original packaging
  • Proof of purchase is required
  • Return shipping costs are the customer's responsibility

Refunds will be processed within 5-10 business days after we receive your return.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text, graphics, logos, images
  • Product names and descriptions
  • Software and code
  • Audio and video content

is the property of Lev and protected by copyright and trademark laws. Unauthorized use is prohibited.

8. User Accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Providing accurate and up-to-date information

9. Prohibited Activities

You may not use our website to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code or viruses
  • Harass, abuse, or harm others
  • Attempt to gain unauthorized access to systems
  • Interfere with the proper working of the website
  • Use automated systems to access the website
  • Collect user information without consent

10. Disclaimers and Limitations of Liability

10.1 Product Disclaimers

Our products are for external use only. We make no guarantees about:

  • Specific results or outcomes
  • Suitability for all hair types
  • Absence of allergic reactions (always patch test)

10.2 Website Disclaimers

The website is provided "as is" without warranties of any kind. We do not guarantee:

  • Uninterrupted or error-free operation
  • Accuracy or completeness of information
  • Freedom from viruses or harmful components

10.3 Limitation of Liability

To the maximum extent permitted by law, Lev shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

11. Indemnification

You agree to indemnify and hold Lev harmless from any claims, damages, liabilities, and expenses arising from your use of the website or violation of these terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Quebec, Canada, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us:

Email: admin@hellolev.com

Phone: +1 (514) 207-9500

Address: 5804 Côte Saint Luc Rd, Montreal, Quebec H3X 2G3